Refund Policy

If you receive Dead on Arrival (DOA) fish or the wrong fish, you must submit your claim within 2 hours of confirmed delivery. Claims submitted after that window are not eligible.

For a valid claim, provide a clear video and photograph showing the dead or incorrect fish in the unopened bag.

Send your evidence, full name, and phone number to WhatsApp +86 137 2554 2156. You may also contact us on Facebook: The First Aquarium.

We cannot accept responsibility for losses caused by the customer's unavailability to receive the package on the first delivery attempt. Use the carrier delivery timestamp to determine the 2-hour claim window.

Valid DOA claims are resolved with store credit only toward a future purchase.

Shipping charges are non-refundable, and the buyer is responsible for shipping costs for replacement fish.

All non-live fish and merchandise sales are final. We do not accept returns, and shipped merchandise is not refundable.

If merchandise is damaged or lost in transit, send photo proof or loss evidence to WhatsApp +86 137 2554 2156. You may also contact us on Facebook: The First Aquarium. Each case is reviewed individually.

If a merchandise order is cancelled before shipment, a 3% fee is deducted from the refund to cover payment processing costs.

If you have questions about this policy before ordering, contact WhatsApp +86 137 2554 2156 or Facebook: The First Aquarium.

By placing an order, you agree to this policy.